Support

Email: support@mandelcloud.com

For product questions, problems, and general enquiries.

Common questions about storage space, plans, cancellation, and export are collected in the FAQ.

Describe what happened, which scene was affected, and the steps that led to the problem.

Include the browser and version, operating system/system version, device model and GPU where known, the preview selected at startup, and whether Safe Mode was active.

Screenshots, the exact error text, and whether the viewport stayed black, the browser crashed, or the device became very hot help us investigate WebGPU issues.

Subscription, invoice, and account problems can also be sent to support.

Withdrawals can be submitted without signing in through the public withdrawal function.

Cancellations can be submitted without signing in through the public cancellation page.

For privacy or legal questions, use the dedicated contact options on the contact page.